Additional tension can be added by following the brief instructions below;

• Remove the blind form the window and lay face down.
• At the bottom of the blind, undo the cord from one side of the spring.
• Pull a small amount of cord through and re-tie to the spring.
• Refit the blind.

Following the steps above adds additional tension to the spring which in turn tensions the cord to keep the blind in place when raised.  If this does not resolve the issue found please contact our sales team.

Due to the nature of fabric dyes and natural materials an exact match is not always possible.  We do however endeavour to guarantee multiple blinds of the same style and colour are within the same batch.  Wooden Blinds alike due to their natural characteristics can vary in shades.

In the unlikely event your blind does not measure the exact size you requested (if exact measurements were entered) please contact our sales department 0800 093 9635 or email sales@soeasyblinds.co.uk and we will endeavour to rectify any problems as quickly as possible.

Please note that any recess measurements given when ordering will have a set amount deducted.

Regrettably we can not exchange or refund any blinds which prove to be the correct size unless faulty or damaged.

SoEasy Blinds offers a free swatch sample service across our vast range of products to ensure the fabric chosen is to your requirements.  We will send up to 8 samples of any blind type to help make your decision when buying from SoEasy Blinds.  All samples are sent via Royal Mail First Class to ensure you receive your swatch as quickly as possible.

To request your free sample simply click your chosen fabric and then click the “Order Free Sample” button.  This will add the free sample to your basket where you can continue to enter your delivery details.  If required, more than one sample can be ordered at once.

Regrettably we can not offer our sample service across the VELUX product range and a selection of other fabrics.

This problem can be quickly rectified by removing all louvres from the headrail and then tilt the hangers 90º to the window using the control chain at the end of the blind.  Rehang the louvres in the open position, the blind will now open and close as required.

Simply close the blind fully and tilt the louvres so you can not see out of the window.  Continue to pull the tilt chain to realign the carriers.  You may hear a slight clicking noise when this realignment is performed which is completely normal.