Frequently Asked Questions
If your spring operated roller blind will no longer retract, follow the steps below to re-tension the spring;
- With the blind installed in the brackets pull the blind down approximately 30cm.
- Remove the blind from the brackets and roll the blind up by hand.
- Refit the blind and check for tension.
- The above steps may need to be repeated several times to achieve the required tension.
- Remove the blind from the brackets.
- Insert a screwdriver into the cross-end (spring end) and turn to tension the spring.
- Ensure the spring locks off before removing the screwdriver.
- Refit the blind.
- Ensure the front locking pin is pushed in.
- Gently remove the blind from the brackets and roll back up by hand.
- Refit the blind in to the brackets.
- Pull the locking pin to the out position being careful not to fully remove the pin.
- Pull the blind down to check tension.
- If additional tension is required, repeat the steps above.
Additional tension can be added by following the brief instructions below;
- Remove the blind form the window and lay face down.
- At the bottom of the blind, undo the cord from one side of the spring.
- Pull a small amount of cord through and re-tie to the spring.
- Refit the blind.
Following the steps above adds additional tension to the spring which in turn tensions the cord to keep the blind in place when raised. If this does not resolve the issue found please contact our sales team.
Due to the nature of fabric dyes and natural materials an exact match is not always possible. We do however endeavour to guarantee multiple blinds of the same style and colour are within the same batch. Wooden Blinds alike due to their natural characteristics can vary in shades.
In the unlikely event your blind does not measure the exact size you requested (if exact measurements were entered) please contact our sales department 0800 093 9635 or email firstname.lastname@example.org and we will endeavour to rectify any problems as quickly as possible.
Please note that any recess measurements given when ordering will have a set amount deducted.
Regrettably we can not exchange or refund any blinds which prove to be the correct size unless faulty or damaged.
All credit card transactions are completed using SagePay VSP System. The SagePay system ensures all transactions are encrypted using 128-bit SSL certificates. No cardholder details are ever passed unencrypted to ensure your details are secure at all times.
SoEasy Blinds offers a free swatch sample service across our vast range of products to ensure the fabric chosen is to your requirements. We will send up to 5 samples of any blind type to help make your decision when buying from SoEasy Blinds. All samples are sent via Royal Mail First Class to ensure you receive your swatch as quickly as possible.
To request your free sample simply click your chosen fabric and then click the “Add Sample to Basket” button. This will add the free sample to your basket where you can continue to enter your delivery details. If required, more than one sample can be ordered at once.
Regrettably we can not offer our sample service across the VELUX product range.
A selection of blinds can be upgraded to our expedited service by selecting the option on the basket screen. Orders received Monday – Friday before 10:30am will be moved to the front of the production line and dispatched within 24hrs and delivered within 48 working hours. Orders placed on a weekend or bank holiday will be processed the next working day and dispatched within 24hrs for delivery within 48 working hours.
|Monday before 10:30am||Tuesday/Wednesday|
|Saturday before 10:30am||Tuesday/Wednesday|
|Bank Holiday Monday before 10:30am||Wednesday/Thursday|
|Monday after 10:30am||Wednesday/Thursday|
Please note, this service is only available for blinds which appear with this option. Orders placed with a mixture of delivery types will not be available with this option.
Please be aware that we are unable to offer this service to the following areas; Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland
If you have any questions concerning our next day service please get in touch via our contact page.
Yes, all customers can change the delivery address if required when completing the order process online.
We operate a delivery service to anywhere within the United Kingdom for a £7.99 carriage charge, excluding our 24hr dispatch service. Deliveries to other locations may be possible at an additional cost, please contact us for details.
SoEasy Blinds aims to delivery all orders within the stated lead time for your chosen product at the time of ordering. Please add your chosen blind to the basket to view delivery times. Deliveries are made between 9am and 5pm, Monday to Friday by courier.
This problem can be quickly rectified by removing all louvres from the headrail and then tilting the hangers 90º to the window using the control chain at the end of the blind. Rehang the louvres in the open position, the blind will now open and close as required.
This is a common fault and can be quickly rectified. Simply close the blind fully and tilt the louvres so you can not see out of the window. Continue to pull the tilt chain to realign the carriers. You may hear a slight clicking noise when this realignment is performed which is completely normal.
To convert inches (“) to millimetres (mm), simply multiply by 25.4. Example: 48” = 1219mm.
To convert centimetres (cm) into millimetres (mm), simply multiply by 10. Example: 100cm = 1000mm.