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SoEasy Blinds

Frequently Asked Questions

Christmas & New Year 2014 Delivery Times
To ensure pre-Christimas delivery, please place orders before the dates highlighted below;

  • Vertical Blinds - 11th December
  • Roller Blinds - 11th December
  • Roman Blinds - 1st December & 7th December (please contact us for further details with the fabric name required)
  • Aluminium Venetian Blinds - 9th December
  • Perfect Fit Venetian, Pleated & Roller Blinds - 9th December
  • Deluxe Wooden Venetian Blinds - 20th November
  • Faux Wooden Venetian Blinds - 8th December
  • Timberlux Wooden Venetian Blinds - 28th November
  • Perfect Fit Wooden Blinds - 28th November
  • Other Wooden Venetian Blinds - 9th December
  • Freehanging Pleated Blinds - 15th December
  • Panel Blinds - 11th December
  • All other blinds types - 11th December
Orders placed after the dates noted above will be processed as quickly as possible but will not be guaranteed for pre-Christmas delivery.  Orders which are not delivered before Christmas will be scheduled for delivery at the beginning of the New Year.

Our offices will be closed from 5:00pm 23rd December 2014 and will re-open 9:00am 5th January 2015. Orders and sample requests placed within this period will be processed upon our return in the new year.
Christmas 2013 Opening & Delivery Times
Our final order date for all products* for pre-Christmas delivery is 13th December 2013, any order received after this date will be processed as quickly as possible but will not be guaranteed for pre-Christmas delivery.  Orders which are not delivered before 25th December will be scheduled for delivery week commencing 6th January 2014.

Our offices will be closed from 5:00pm 20th December 2013 and will re-open 9:00am 2nd January 2014.  Orders and sample requests placed within this period will be processed upon our return in the new year, orders will then be delivered within our usual delivery time of 5 - 7 working days.

*Excludes Roman Blinds and Faux/Standard Wooden Venetian Blinds - final order date for pre-Christmas delivery is 10th December.

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Size Conversions
Opening Times
Standard Delivery Service
24hr Dispatch
Ordering
General FAQs

Size Conversions

• Converting centimetres (cm) to millimetres (mm).  Multiply by 10  Example: 100cm = 1000mm
or
• Converting inches (") to millimetres (mm). Multiply by 25.4  Example: 48" = 1219mm


The Vertical Blind I have fitted does not tilt properly, what should I do?

This is a common fault and can be quickly rectified.  Simply close the blind fully and tilt the louvers so you can not see out of the window.  Continue to pull the tilt chain to realign the carriers.  You may hear a slight clicking noise when this realignment is performed, this is completely normal.

I have fitted my Vertical Blind but the louvres are stuck in the closed position and will not tilt, what should I do?

This problem can be quickly rectified by removing all louvres from the headrail and then tilting the hangers within the headrail to 90º to the window or wall using the control chain at the end of the blind.  Rehang the louvres in the open position, the blind will now open and close as required.

Opening Times

Our sales office is open 9am - 5pm, Monday to Friday.


Standard Delivery Service

I have ordered my blinds, when should I expect delivery?

SoEasy Blinds aims to delivery all orders within 5-7 days working days of acceptance of your order. Please view individual product descriptions for further details.

What are SoEasy Blinds delivery charges?

We operate a delivery service to anywhere within the United Kingdom for a £6.95 carriage charge, excluding next day delivery service.  Deliveries to other locations may be possible at an additional cost, please contact us for details.

What is your delivery procedure?

All orders are dispatched in quality and secure packaging to ensure all customers receive their orders in perfect condition.   SoEasy Blinds aims to delivery all orders within 5-7 days of receiving your order.  Please view individual product descriptions for further details.

Can a delivery address for my order be different to my home address?

Yes, all customers can change the delivery address if required when completing the order process.


.24hr Dispatch

A selection of blinds can be upgraded to our expedited service by selecting the option on the basket screen.  Orders received Monday - Friday before 10:30am will be moved to the front of the production line and dispatched within 24hrs and delivered within 48 working hours.  Orders placed on a weekend or bank holiday will be processed the next working day and dispatched within 24hrs for delivery within 48 working hours.

Examples:

Order Placed
  Order Delivered
Monday before 10:30am
       
Tuesday/Wednesday
Saturday before 10:30am

Tuesday/Wednesday
Bank Holiday Monday before 10:30am

Wednesday/Thursday
Monday after 10:30am

Wednesday/Thursday
 

Please note, this service is only available for blinds which appear with this option.  Orders placed with a mixture of delivery types will not be available with this option.

Please be aware that we are unable to offer this service to the following areas; Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland

If you have any questions concerning our next day service please get in touch via our contact page.
         

Ordering

Can I request a sample of a blind before I order?

SoEasy Blinds offers a free swatch sample service across our vast range of products to ensure the fabric chosen is to your requirements.  We will send up to 5 samples of any blind type to help make your decision when buying from SoEasy Blinds.  All samples are sent via Royal Mail First Class to ensure you receive your swatch as quickly as possible.

To request your free sample simply click the Request a Sample button at the top of this page (within the menu bar) and select your chosen blind type followed by your required fabric.  Alternatively please call 0800 093 9635 where we will be happy to assist you.

Regrettably we can not offer our sample service across the VELUX product range.

Will my credit card details be secure when ordering online?

All credit card transactions are completed using SagePay VSP System.  The SagePay system ensures all transactions are encrypted using 128-bit SSL certificates.  No cardholder details are ever passed unencrypted.


General FAQs

The blind I ordered appears to be the wrong size, what should I do?

In the unlikely event your blind does not measure the exact size you requested (if exact measurements were entered) please contact our sales department 0800 093 9635 or email sales@soeasyblinds.co.uk and we will endeavour to rectify any problems as quickly as possible.

Please note that any recess measurements given when ordering will have a set amount deducted.

Regrettably we can not exchange or refund any blinds which prove to be the correct size unless faulty or damaged.

I have installed my Vertical Blind but the blind will not tilt - what should I do?

Vertical Blinds may not tilt if the louvres have been hung in the incorrect position.  This can be easily rectified by following the brief instructions below;

1.    Remove all louvres from the headrail.
2.    Tilt hangers within the headrail to 90º of the window using control chain at the end of the blind.
3.    Re-hang louvres with fabric edge on.

Do you sell Blackout Blinds?

Blackout Blinds are available in a variety of styles including Roller Blinds, Vertical Blinds, Pleated Blinds and Roman Blinds (blackout lining). 

The sample I requested is a slightly different shade to my complete blind

Due to the nature of fabric dyes and natural materials an exact match is not always possible.  We do however endeavour to guarantee multiple blinds of the same style and colour are within the same batch.  Wooden Blinds alike due to their natural characteristics can vary in shades.

Where can I find the latest article abouts blinds?

We have two locations for our articles; Blinds News Articles & Blinds Articles